Cancellation & Refund Policy
At JRKO Engage Us Travel Private Limited, we strive to
provide a seamless and enjoyable travel experience. However, we understand that
plans may change. This Cancellation and Refund Policy outlines the terms and
conditions for cancellations, modifications, and refunds.
1. General Cancellation Policy
1.1. Cancellation requests must be submitted in writing via
email to info@engageustravel.com with the booking details.
1.2. Cancellations are subject to the policies of service
providers, including airlines, hotels, and local operators.
1.3. Refund eligibility depends on the cancellation
timeframe and the terms agreed upon at the time of booking.
2. Cancellation by Customer
2.1. Cancellation charges vary depending on the type of travel package, accommodation, and transport booked.
2.3. Certain bookings, such as promotional or discounted
packages, may be non-refundable.
2.4. No refunds will be issued for no-shows or unused
services.
3. Cancellation by JRKO Engage Us Travel Private Limited
3.1. In rare cases, JRKO Engage Us Travel Private Limited may need to cancel a trip due to unforeseen circumstances such as natural disasters, political unrest, or insufficient group participation.
3.2. In such cases, customers will have the option to
reschedule their trip.
3.3. JRKO Engage Us Travel Private Limited is not
responsible for additional expenses incurred due to trip cancellations (e.g.,
visa fees, flights, personal purchases).
4. Refund Process
4.1. Refund requests must be submitted in writing via email.
4.2. Approved refunds will be processed within 10 business
days to the original payment method.
4.3. Transaction fees, bank charges, or service fees may be
deducted from the refund amount.
5. Modifications & Rescheduling
5.1. Changes to bookings are subject to availability and service provider policies.
5.2. Any modification requests must be made in writing and
may be subject to additional charges.
6. Force Majeure
6.1. JRKO Engage Us Travel Private Limited is not liable for cancellations or changes due to events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, or airline strikes.
6.2. In such cases, refunds will be issued based on service
provider policies.
7. Contact Information
For any cancellation or refund requests, please contact us
at:
By booking with JRKO Engage Us Travel Private Limited, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.